Frequently Asked Questions
Everything you need to know about your Diesel experience.
How can I track my order?
Once your order has been shipped, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery.
What is your return policy?
You can return any item purchased on the Diesel online store within 30 days of the delivery date. Items must be in their original condition with all tags attached.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Klarna for flexible financing.
How do I know which size to choose?
Each product page features a detailed 'Size Guide' to help you find the perfect fit. Our denim fits can vary, so we recommend checking the specific measurements for each style.
Does Diesel offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and delivery times vary depending on the destination and will be calculated at checkout.
Are your products authentic?
All products sold on our official website and in our flagship stores are 100% authentic. Every garment features a unique QR code on the internal label to verify its authenticity via Certilogo.